We offer comprehensive insurance packages tailored to different customer needs and risk profiles. Our standard coverage includes third-party liability and basic collision damage, while our premium packages offer full comprehensive coverage with reduced excess amounts. For customers venturing into challenging terrain, we recommend our all-terrain protection plan that covers underbody damage and recovery assistance. All international clients receive documentation in English explaining coverage terms, claim procedures, and emergency contacts. We also provide optional extensions for cross-border travel into Tanzania, Uganda, and Rwanda, ensuring you remain fully covered throughout your East African journey.

Our corporate long-term hire program features dedicated account managers, preventative maintenance scheduling that works around your operational needs, and guaranteed replacement vehicles within 3 hours in case of breakdown. We implement a triple-check maintenance protocol where vehicles undergo inspection before delivery, during regular service intervals, and through surprise quality audits. For businesses with multiple vehicles, we provide fleet management reports detailing usage patterns, fuel efficiency, and maintenance history. Our flexible contracts allow for vehicle exchanges based on seasonal needs or changing business requirements, and we offer specialized training for your staff on vehicle care in challenging conditions common across Kenya.

Our chauffeurs undergo a rigorous selection process and comprehensive training program before joining the 17-Eleven team. All drivers possess advanced licenses with at least 5 years of professional driving experience and complete defensive driving certification courses. They receive specialized training in customer service excellence, emergency response procedures, and detailed knowledge of Kenya's road networks and traffic patterns. Our chauffeurs are also trained in basic vehicle maintenance, first aid, and are required to pass regular health assessments including vision tests and fatigue management education. For international clients, we ensure chauffeurs have strong English communication skills and cultural sensitivity training, while many also speak additional languages including Swahili, French, and German to accommodate our diverse clientele.

Sustainability forms a core part of our business philosophy at 17-Eleven Car Hire. We're progressively incorporating hybrid and fuel-efficient vehicles into our fleet, reducing our carbon footprint while helping clients manage fuel costs. Our maintenance practices follow eco-friendly guidelines, including recycling of oils, batteries, and tires. We've implemented a paperless booking and documentation system, with electronic contracts and receipts as standard. For our chauffeur-driven services, we employ route optimization technology to minimize unnecessary mileage and fuel consumption. We also partner with local conservation organizations, contributing a percentage of each booking to environmental restoration projects across Kenya, including tree planting initiatives in areas affected by deforestation.